Refund policy

We only accept returns for defective products. If you believe your item is defective, you must contact us within 30 days of receiving your order and provide clear photos of the defect for evaluation.

To be eligible for a return, the item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return request, please contact us at sales@soleilmods.com with your order number and photos of the defect.

If your return is approved, the item must be sent to the following address:

593 First Cape Coral Drive
Winter Garden, FL 34787

Items sent back without prior authorization will not be accepted.

If you have any questions regarding your return request, please contact us at sales@soleilmods.com.

Damages and Issues

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately and provide photos of the issue so we can evaluate the claim and make it right.

Exceptions / Non-Returnable Items

We do not accept returns for:

• Items that are not defective.
• Custom or personalized products.
• Sale items.
• Gift cards.
• Hazardous materials, flammable liquids, or gases.

If you have any questions about whether your item qualifies, please contact us before sending it back.

Exchanges

We do not offer direct exchanges. If your return is approved due to a manufacturing defect, we will provide the appropriate resolution, which may include a replacement or refund at our discretion.

Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at sales@soleilmods.com.